Privacy Policy & Cookies

PRIVACY POLICY(last updated 09/10/2026)

This privacy notice describes how Voltility Group Limited (Voltility,we,us orour) will collect, use, share and otherwise process your personal data when you:

  • Visit our website (www.voltility.net) (Website);

  • Use our subscription platform (Platform);

  • Subscribe to our newsletters; or

  • Otherwise interact with us in a business capacity.

This privacy notice applies to individual users and contacts at our corporate clients and prospective clients, our suppliers and other business contacts.

Important information and who we are

Voltility is the controller and is responsible for your personal data.

Our full details are:

  • Full name of legal entity: Voltility Group Limited (company number 12938243)

  • Email address:team@voltility.com

  • Registered office address: Jubilee House, 92 Lincoln Road, Peterborough, England, PE1 2SN

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues.

Changes to the privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review. It may change and, if it does, you will be notified of those changes by email.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

The data we collect about you

We collect, use, store and transfer different kinds of personal data about you. To make it easier for you to use this privacy notice, we group these into the following categories. Each of these categories is described in more detail.

  • Business Contact Data: your name, employer or organisation, job title, business email address, telephone number, business address, city and country.

  • Account and Subscription Data: your username, account credentials, organisation and authorised user details, trial or subscription status, access permissions and preferences.

  • Transaction Data: subscription orders, invoices, billing contacts and addresses, payment status and related correspondence.

  • Communications Data: enquiries, demonstration and trial requests, support requests, feedback and other correspondence with us.

  • Usage Data: IP address, browser and device information, login times, pages and content accessed, searches, downloads, referral information and information about your use of our website and Platform.

  • Cookies Data: the information collected through the cookies and similar technologies listed in our Cookies Notice.

  • Marketing Data: newsletter subscriptions, communication preferences and unsubscribing.

  • Research Data: where applicable: names, job titles, employers, professional contact details and relevant professional activities of individuals involved in the companies, projects or transactions covered by our market intelligence.

We do not intentionally collect special categories of personal data such as health information etc for these purposes.

How is your personal data collected?

We collect your personal data in the following way:

  • Registration and subscriptions.We collect your Business Contact Data and Account and Subscription Data when you register for an account, request a trial or subscribe to our Platform. We also collect Transaction Data when you or your organisation arrange a subscription or make a payment.

  • Communications. We collect your Business Contact Data and Communications Data when you contact us, request a demonstration, seek support or provide feedback. Where your communication relates to a problem with our Website or Platform, we may also collect Usage Data to investigate and resolve it.

  • Use of the Website and Platform. We collect Usage Data when you access and use our Website and Platform, including when you log in, access content, carry out searches or download information. We also collect Cookies Data through the cookies described in our Cookies Notice.

  • Your organisation.We may receive your Business Contact Data and Account and Subscription Data from your employer or another authorised contact at your organisation to arrange a subscription, create your account or administer your access. We may also receive Transaction Data and Communications Data from them when dealing with billing or support.

  • Service providers.We may receive Transaction Data from our service providers in connection with processing payments.

  • Marketing and newsletters.We collect your Business Contact Data and Marketing Data when you subscribe to a newsletter, request marketing communications, change your communication preferences or unsubscribe. We also record Marketing Data when we add your details to our marketing database.

  • Public sources and contacts.For research purposes, we may collect Business Contact Data and Research Data from publicly available sources, including company websites, public registers, press releases and industry publications.

Marketing

Where you sign up for a newsletter or other marketing communications, we record your request and any consent required for the communications you select. We send marketing emails to subscribers who have consented to receive them or where we are otherwise permitted to do so by applicable law. We will not treat acceptance of our subscription terms or this notice as consent to marketing.

You have the right to object to the use of your personal information for direct marketing. You can unsubscribe using the link in our marketing emails or contactHow we use your personal data

We will only use your personal data when we have a lawful basis to do so. Our lawful basis for each purpose for which we use your personal data is specified below. Most commonly we will use your personal data in the following circumstances:

Consent.Where you have freely consented before the processing in a specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time bycontacting us (seeYour legal rights below).

  • Performance of a contract.Where we need to process your personal data to perform a contract with you or where you ask us to take steps before we enter into a contract with you. Where we rely on performance of a contract and you do not provide the necessary information, we will be unable to perform your contract.

  • Legitimate interests.Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

  • Legal obligation.Where we need to use your personal data to comply with a legal or regulatory obligation. Where we rely on legal obligation and you do not provide the necessary information, we may be unable to fulfil a right you have or comply with our obligations to you, or we may need to take additional steps, such as informing law enforcement or a public authority or applying for a court order.

 

Enquiries, trials and subscriptions

Purpose or activity

Type of personal data

Lawful basis for processing

Respond to enquiries and arrange demonstrations and trials

Business Contact Data; Account and Subscription Data; Communications Data

Legitimate interests (promoting and providing our services and managing prospective client relationships).

Register users, create accounts and provide access to our Platform

Business Contact Data; Account and Subscription Data

Legitimate interests (providing our services to client organisations and their authorised users).

Administer subscriptions, access permissions and renewals

Business Contact Data; Account and Subscription Data; Transaction Data; Communications Data

Legitimate interests (administering subscriptions and managing client relationships).

Performance of contract.

Provide client support and respond to feedback

Business Contact Data; Account and Subscription Data; Communications Data; Usage Data

Legitimate interests (supporting users, resolving problems and maintaining the quality of our services).

Performance of contract

Send account, subscription and service communications, including subscriber bulletins and notifications of changes to our services or terms

Business Contact Data; Account and Subscription Data; Communications Data

Legitimate interests (providing our services and keeping users and customer organisations informed).

Performance of contract.

 

Billing and business administration

Purpose or activity

Type of personal data

Lawful basis for processing

Issue invoices, process and reconcile payments, and recover sums due

Business Contact Data; Account and Subscription Data; Transaction Data; Communications Data

Legitimate interests (administering our business and recovering sums due).

Performance of contract.

Manage supplier and other business relationships

Business Contact Data; Transaction Data; Communications Data

Legitimate interests (obtaining services and managing our business relationships).

Performance of contract.

 

Security and Platform improvements

Purpose or activity

Type of personal data

Lawful basis for processing

Authenticate users and protect accounts against unauthorised access

Business Contact Data; Account and Subscription Data; Usage Data; Cookies Data

Legitimate interests (operating a secure Platform and protecting our users and clients).

Administer, troubleshoot, test and improve our website and Platform

Account and Subscription Data; Communications Data; Usage Data; Cookies Data

Legitimate interests (maintaining and improving the reliability, functionality and quality of our services).

Consent where required for the relevant cookies or similar technologies, as explained in our Cookies Notice.

 

Research

Purpose or activity

Type of personal data

Lawful basis for processing

Research and verify industry developments and produce our databases and market intelligence, including making relevant information available to subscribers of the Platform

Research Data; Business Contact Data; Communications Data

Legitimate interests (providing accurate and useful industry information and supporting our subscribers’ understanding of the markets in which they operate).

Rights and obligations

Purpose or activity

Type of personal data

Lawful basis for processing

Send newsletters and marketing communications about our services

Business Contact Data; Marketing Data

Legitimate interests (promoting our services to corporate business contacts where permitted).

 

Marketing and newsletters

Purpose or activity

Type of personal data

Lawful basis for processing

To deploy and process personal data collected via Cookies that are strictly necessary, as set out in our cookies policy

Cookies

Legitimate interests (delivering and securing the Platform and our services)

 

Cookies

Purpose or activity

Type of personal data

Lawful basis for processing

Use strictly necessary cookies and similar technologies to operate and secure our website and Platform, including enabling login and maintaining sessions

Cookies Data; Usage Data; Account and Subscription Data

Legitimate interests (providing a functioning and secure Website and Platform).

Use optional cookies and similar technologies for the purposes described in our Cookies Notice

Cookies Data; Usage Data

Consent where required by law. Where a legal exemption from consent applies, the applicable lawful basis is specified in our Cookies Notice.

 

Legal rights, legal claims and obligations

Purpose or activity

Type of personal data

Lawful basis for processing

Establish, exercise or defend legal claims

Any of the categories of personal data listed in this notice, to the extent relevant to the claim

Legitimate interests (protecting our legal position and enforcing or defending our rights).

Legal obligation where processing is required by law or a binding court order.

Assess or carry out a proposed sale, investment, restructuring or transfer of all or part of our business

Any of the categories of personal data listed in this notice, to the extent necessary for the transaction

Legitimate interests (assessing and implementing corporate transactions and ensuring continuity of our business).

Legal obligation where a particular disclosure or other processing is required by law.

Respond to requests to exercise data protection rights and investigate data protection complaints

Business Contact Data; Communications Data; any other category relevant to the request or complaint

Legal obligation (complying with applicable data protection rights and complaints handling requirements).

Comply with other applicable legal obligations, including required disclosures to courts, regulators or public authorities

Any of the categories of personal data listed in this notice, to the extent required for the relevant obligation

Legal obligation (complying with the applicable statutory requirement or binding order).

 

Disclosures of your personal data

We may share your personal data with the following third parties:

  • Service providers supporting our business, including website and platform hosting, cloud storage, IT support and security, customer relationship management, email delivery, payment processing and analytics providers, where those services are used.

  • Your organisation’s contacts, to manage user access, subscriptions and support. This may include account status and information needed to investigate misuse.

  • Subscribers and other recipients of our research, where relevant professional information is included in our databases, reports, bulletins or other published market intelligence. This does not mean that we make subscribers’ account details available to other subscribers.

  • Our professional advisers, such as lawyers, accountants, auditors and insurers, where necessary for their work.

  • Courts, regulators, law enforcement bodies and other authorities where disclosure is required by law or necessary to protect legalrights.

  • We may share your personal data with other companies within the Voltility group and the wider Burghclere group, where necessary to provide and administer our services, manage customer relationships, support our business operations and for the other purposes described in this notice.

International transfers

  • Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

  • Where we use certain service providers located outside the UK, we use specific contracts approved by the UK which give personal data the same protection it has in the UK.

  • Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Data security

The personal data we collect from you may be stored or processed on servers located in the UK or in other countries. Where your personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law. Further information about international transfers is set out below.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Once we have received your information, we will use strict procedures and security features to protect your personal data from loss, unauthorised use or access.

We have put in place procedures to detect and respond to personal data breaches and notify you and any applicable regulator when we are legally required to do so.

Data retention

In some circumstances you can ask us to delete your data: seeYour legal rights below for further information.

Once we no longer have a legal right to hold your personal data, we will delete or, in some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

You have the following rights under data protection laws in relation to your personal data.

  • Access. Request access to and/or a copy of the personal data we process about you (commonly known as a data subject access request). This enables you to check that we are lawfully processing it.

  • Correction. Request correction of any incomplete or inaccurate data we hold about you. (We may need to verify the accuracy of the new data you provide to us.)

  • Deletion. Request us to delete or remove personal data where there is no good reason for us continuing to process it. You also can ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we have processed your information unlawfully or where we need to erase your personal data to comply with law. (In some cases, we may need to continue to retain some of your personal data where required by law. If these apply, we will notify you at the time of our response.)

  • Objection. Object to us processing your personal data where (a) we are relying on legitimate interests as the lawful basis and you feel the processing impacts on your fundamental rights and freedoms, or (b) the processing is for direct marketing purposes. In some cases, we may refuse your objection if we can demonstrate that we have compelling legitimate grounds to continue processing your information which override your rights and freedoms.

  • Restriction. Request that we restrict or suspend our processing of your personal data:

    • if you want us to establish the data's accuracy;

    • where our use of the data is unlawful, but you do not want us to erase it;

    • where we no longer require it, but you need us to hold onto it to establish, exercise or defend legal claims; or

    • you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

  • Data portability. Request we transfer certain of your personal data to you or your chosen third party in a structured, commonly used, machine-readable format. This right only applies to information processed by automated means that we process on the lawful bases of consent or performance of a contract.

  • Withdraw consent. Withdraw your consent at any time where we are relying on consent to process your personal data. Please know that this does not affect the lawfulness of any processing carried out before you withdraw your consent, and after withdrawal, we may not be able to provide the Platform or our services. We will advise you if this is the case at the time you withdraw your consent.

  • Complain to the UK data protection regulator. If you are unhappy with how we process your personal data, we ask that you contact us first using the details below so that we have the chance to put it right. However, you also have the right to make a complaint to the ICO at any time.

You can exercise any of these rights at any time by contacting us at team@voltility.com